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Frequently Asked Questions
How do I import products?
To import a product go to your eStore administration panel, and select the import manager. On the Import Manager Screen you will need to enter a password. This should be your user id and password for USA's Mall, the same one you would use to visit USA's Mall. On the Import From pull down menu, select USA's Mall and press continue. You will then be presented with a list of available products. Simply put a check in the import box next to the products you want, choose a price, and select your category. At the bottom of the page select import, and you are finished.
How do I remove imported products?
Removing imported products involves going into the import manager through the Administration Panel. Once there, you will see a list of products you have imported. Next to each item on the list will be a link that says Remove. Click remove on each item you wish to remove.
What products can be imported?
Only General Merchandise can be imported. Closeout Merchandise and Computers cannot be imported.
How many products can I import from USA's Mall?
You can import up to five products from USA's Mall.
What is the advantage of drop shipping?
Drop shipping means that we send a product to your customer with a generic return address. The product will not contain any indication that it came from us, and as far as the customer is concerned it came from you.
What is the difference between closeout merchandise and general merchandise?
Closeout merchandise is in a special category called, creatively, Closeout. Most other merchandise on the site is General merchandise. General Merchandise is new, at incredibly discounted prices. The general merchandise can be imported, the closeout merchandise cannot be imported. The general merchandise has a very large stock, while the closeout merchandise usually is listed for each item. The return policy is different for both types (see below). Closeout Merchandise comes from a variety of sources.
What is Closeout Merchandise?
Closeout Merchandise comes from a variety of sources. Closeout merchandise may be returns, products damaged in transit, distressed products, etc. When we post closeout merchandise for sale, the picture we provide is not a picture of the actual item you are buying. The item you are buying may have a damaged box, slight scuffs, or it may have been used, etc. The item we are selling may be missing pieces. We have not tested the merchandise we post as closeout. Instead, we offer a ten-day return policy and pass incredible savings on to you. After ten days from the time the product(s) are received, an “As Is” policy is enforced and there is no technical support or customer service offered in relation to those products. On the page where we post items we may note anything we do know about the items, such as whether the box is damaged. However, we DO NOT TEST THE MERCHANDISE to see if it is in working order.
What is the return policy for general merchandise?
For general merchandise, whether drop-shipped or mailed to you, if an item is defective upon arrival or does not meet your or your customer’s satisfaction, you have eight days to contact us and let us know. The best option is to email usasmall@net-bizz.com. We will then issue an RA number to place on your item and we will give an address to mail the defective merchandise to. You will need to send your original invoice along with any returned merchandise. You may either request a replacement or refund. In the case of a refund you will receive credit for the returned merchandise. If the item was drop-shipped you will need to contact us with the name of your business that you sold it from. We will not be responsible for any shipping charges encountered for returning merchandise. There may also be an additional 15% restocking fee associated with returns. Any merchandise received that is not in original boxes or the condition of the product is not new is subject to be returned to you and no credit issued.
What is the return policy for closeout merchandise?
Closeout merchandise has 15 days to be returned. Closeout merchandise comes with instructions for how to obtain an RA number and where to return the product to when an RA number has been obtained. Closeout merchandise comes with a 10% restocking fee.
What is the shipping charge for all merchandise?
There is free ground shipping on everything on USA's Mall.
You said free shipping, so what is the handling fee?
A handling fee is charged on USA's Mall for small orders. The handling fee offsets the time needed to deal with smaller orders. The fees are:
$13 for orders 0-$9.99
$11 for orders $10-19.99
$9 for orders $20-49.99
$5 for orders $50-100.
There is also a $5 fee for orders to Hawaii and Alaska.
Is there a guarantee that when I order a product it will be in stock?
No, there are no guarantees of any kind that when you or a customer orders a product it will be in stock. As with any distributor, we run out of stock on popular items and they are back ordered. We feel that the trade off between guaranteed stocks and the incredibly discounted prices we offer allows a customer to build a very effective business.
How often do products change and how will I know when they do?
Products change on a regular basis, comparable to a mail order catalogue. We are always searching for new products, and removing ones that do not seem to meet our customers needs. As part of the importing technology, if we remove a product, it will also be removed from your site. We will post all changes under the link "Product Changes".
I have a customer order. What do I do next?
Once you receive a customer order, your next step is to go to USA's Mall and place the identical order but with your payment information and your customer's mailing address. Once that order is placed by you on USA's Mall the products will begin to be processed by us and sent out quickly.
Is there a way to get better prices?
Yes, the best prices available are on USA's Warehouse. To find out more about USA's Warehouse, email usasmall@net-bizz.com or call 800-968-3941.
Can Bizz-Bucks cover handling fees?
When you place an order, we always check to see if you have Bizz-Bucks. If you do we automatically place them towards up to half your order, before handling. Handling fees cannot be paid with Bizz-Bucks.
Is there a way to get more imported products?
Yes, you can get more products by becoming a member of USA's Warehouse. To find out more about USA's Warehouse, email customerservice@net-bizz.com or call 800-968-3941.
What happens if a product under warranty becomes defective?A card describing the warranty comes with each item that has a warranty. The card details the length of the warranty and how to contact the manufacturer in the event that the item fails. Following these instructions will enable you or your customers to get a replacement from the manufacturer. 
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